Privacy Policy

1. Data Controller

Who we are

CH Fasteners is a B2B website and export supply service operated by Foshan Anlan Hardware Factory in Foshan, Guangdong, China. For personal information covered by this policy, Foshan Anlan Hardware Factory acts as the controller or responsible organisation unless another party is identified at the point of collection.

2. Scope

When this policy applies

This policy applies when you:

• visit chfasteners.com or interact with its pages and forms;
• request a quotation, catalogue, sample, product match or other information;
• contact us by email, telephone, WhatsApp or another business communication channel;
• place, discuss or receive support for a business order; or
• receive a relevant B2B introduction or follow-up from us.

This policy does not control independent websites, platforms or services operated by third parties. Their own privacy policies apply when you use them.

3. Personal Information

Information we may collect

4. Sources

How we obtain information

We collect information directly from you when you use a form, email us, contact us through WhatsApp, request a quotation or communicate about a business relationship. We may also receive business contact information from:

• public company websites, product catalogues, trade directories and professional business profiles;
• trade fairs, referrals and existing business contacts;
• business-to-business data providers and research services; and
• our manufacturing, supply or logistics partners when necessary to handle an enquiry or order.

When information is not obtained directly from you, we aim to use contact details that appear relevant to your professional role and our products.

5. Use of Information

Purposes and legal bases

The applicable legal basis depends on the country, the relationship and the particular processing activity. Where consent is used, you may withdraw it at any time without affecting processing already carried out lawfully.

6. Business Communications

B2B outreach and your right to object

CH Fasteners develops relationships with distributors, importers, hardware retailers and other business buyers. We may use relevant professional contact information to send a limited B2B introduction or follow-up where we reasonably believe our glass hardware, screws or related support may be relevant to the recipient's business role.

We do not sell personal information. We do not use website or CRM data to make decisions that produce legal or similarly significant effects solely by automated means.

7. Website Technology

Cookies and third-party services

Cookies and similar technologies may be used to operate, secure and remember preferences on the website. Depending on the pages visited and the current website configuration, they may include:

• Essential and security technologies needed for WordPress, website protection, caching, forms and basic operation;
• Preference technologies that remember language or display choices;
• Functional third-party content, such as Google Maps or communication links; and
• Measurement technologies if website analytics are enabled.

You can manage cookies through any consent controls displayed on the website and through your browser settings. Blocking essential technologies may prevent some features from working correctly.

When you open embedded Google Maps, use a translation service, follow a WhatsApp link or interact with another third-party feature, that provider may receive technical and usage information under its own privacy policy.

8. Disclosure

Who may receive information

We disclose personal information only when reasonably necessary for the purposes described above. Recipients may include:

• website hosting, security, form, email, CRM, translation and IT service providers;
• manufacturing and supply partners when needed for product matching, costing, production or documentation;
• freight forwarders, carriers, customs agents and other delivery providers;
• professional advisers, auditors, insurers and technical consultants; and
• courts, regulators, customs authorities or law-enforcement bodies where disclosure is legally required or necessary to protect rights and security.

Service providers are expected to process information only for the relevant service and to apply appropriate confidentiality and security measures.

9. Global Operations

International data transfers

CH Fasteners is operated from China and serves customers internationally. Information submitted from another country may therefore be transferred to and processed in China. Some service providers, communication platforms, suppliers or logistics providers may process information in other jurisdictions.

Privacy laws and government access rules may differ between countries. Where applicable law requires a recognised transfer mechanism or other safeguards, we take reasonable steps to use contractual, organisational or technical measures appropriate to the transfer and the information involved.

10. Retention

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The retention period is determined by:

• the duration of an enquiry, quotation, order or ongoing business relationship;
• the need to support repeat orders, product matching, warranty, quality or dispute handling;
• applicable tax, accounting, customs, export and other legal record requirements;
• security, fraud-prevention and system backup requirements; and
• an objection, withdrawal or deletion request, subject to legal exceptions.

Inactive business prospect and enquiry records are reviewed periodically. Information that is no longer needed is deleted, anonymised or restricted. A minimal opt-out record may be retained to prevent unwanted future marketing.

11. Protection

Information security

We use reasonable technical and organisational safeguards designed to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure. These may include access controls, secure connections, hosting and application security, backups, malware protection and limiting information access to people who need it for their work.

No internet transmission or storage system can be guaranteed completely secure. If you believe information sent to us has been compromised, contact us promptly.

12. Individual Rights

Your privacy choices and rights

Depending on the law that applies to you, you may have some or all of the following rights:

To exercise a right, email sam.wu@chfasteners.com and describe your request. We may ask for information reasonably necessary to verify your identity and protect personal data. We will respond according to the time and procedure required by applicable law.

13. Age

Children's privacy

This is a business-to-business website intended for commercial buyers and professionals. It is not directed to children, and we do not knowingly collect personal information from children through the website. Please contact us if you believe a child has submitted personal information.

14. Updates

Changes to this policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an appropriate additional notice.